3 Messages
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90 Points
Missing showtimes issue in the UK and other countries.
No showtimes appearing for any films/dates. Maybe since app update 2/4. Is this a bug or service no longer offered?
3 Messages
•
90 Points
No showtimes appearing for any films/dates. Maybe since app update 2/4. Is this a bug or service no longer offered?
Col_Needham
Employee
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7.4K Messages
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181.1K Points
9 months ago
@LizzieN Thanks for the problem report and sorry for the inconvenience. We have opened a ticket with the iOS app team to investigate. We see the same problem here (Bristol, UK) so this is a general issue. The ticket reference is #D127860134.
(edited)
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Col_Needham
Employee
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7.4K Messages
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181.1K Points
9 months ago
It seems this goes beyond the iOS app and it also includes the site and Android app. Only some countries (including the UK) are affected though. We are working on the issue.
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Col_Needham
Employee
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7.4K Messages
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181.1K Points
9 months ago
@LizzieN Thanks again for the problem report. The issue has been fixed now.
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Col_Needham
Employee
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7.4K Messages
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181.1K Points
9 months ago
An update on this which is now a general issue across the site and apps outside of the US/Canada:
Unfortunately there has been an outage from the source of our showtimes data. This has resulted in showtimes not correctly populating on the IMDb site. Although we do not have definitive times for a resolution, our provider is urgently working to resolve the issue, and reinstate this service. We will continue to update as the situation changes.
Thank you for your patience and understanding in the meantime.
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Horst
436 Messages
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14.6K Points
9 months ago
Hello I have a question related to showtimes. Up until a week ago, I always had like 50 or on weekends even 70 films displayed that sre showing in the area.
Then for a day or two, the list was down to zero, which made me think there is some technical issue going on. Good news is it is no longer zero, but only around 20 lately.
What is happening? Is this only for me that the quantity is down?
The link for my area is Showtimes for 13347 DE - IMDb
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Col_Needham
Employee
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7.4K Messages
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181.1K Points
9 months ago
@LizzieN / @Horst Our showtimes feed provider has been able to address their issues and the latest showtimes are now flowing through in the previously affected countries, including the UK and Germany. Sorry once again for the inconvenience.
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