P

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100 Points

Tuesday, October 17th, 2023 7:06 PM

Closed

Solved

Most popular TV show page gives an error

Hi,

I surprisingly was not able to find a post on this issue, but the "Most popular TV show" page gives an error for the last few days (on Chrome and Firefox).

Best regards,

Pierre

Employee

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7.2K Messages

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177.9K Points

11 months ago

@PierreM  The page is working fine here and there do not seem to be any other reports so this appears to be a local problem for you, sorry.  Please try the steps in https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF and let us know what happens. 

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100 Points

@Col_Needham just to be entirely sure we are talking about this page:

https://www.imdb.com/chart/tvmeter/?ref_=nv_tvv_mptv

I just tried on my phone with Chrome and Duckduckgo (another web browser) on wifi and phone network and I got the same result as with my PC:

.

I am located in France.

There is no problem with the other pages of the site as far as I can tell.

Employee

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@PierreM​ We are indeed referring to the same page.  Is it the same if you sign-out of IMDb or if you login and choose “English (United States)” from the language selector in the upper right of every IMDb page (or on https://www.imdb.com/preferences/general). 

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@Col_Needham Indeed, the error disappear by signing-out. After resigining-in the error disappear. I tried to put it in French, just to see and the error is back (and goes away when putting it back to English). On my side no problem because it is always in American English, but it might be an issue for non-English speakers.

In any case, thanks for the help!

Employee

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@PierreM​ Glad there was a solution.  We have opened a ticket with the appropriate team in any case as this should not be happening (ticket reference #P103046018). 

Employee

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@PierreM​ The issue has now been fixed for everyone.  Thanks again for reporting this. 

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@Col_Needham Happy it helped!