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10 Messages

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162 Points

Tuesday, September 12th, 2023 4:28 PM

Closed

Solved

No watchlist emails

Ever since I downloaded the app, I stopped receiving emails about new realeased films from my watchlist and it's causing me to miss out on shows 

Employee

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7.2K Messages

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177.9K Points

1 year ago

@Polyque3n Sorry to hear that.  Please see https://help.imdb.com/article/imdb/general-information/manage-your-email-subscriptions-and-watchlist-notifications/GFSALECHJBMR4U5B for more information.  After confirming all of your subscriptions as described, if you are still not receiving the emails please let us know:

1. In which country are you located and does that country match the settings on https://www.imdb.com/preferences/general 

2. The titles of 2-3 items on your watchlist which have a release date on IMDb in your country yet for which you did not receive a notification. 

(edited)

10 Messages

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162 Points

@Col_Needham​ thank you so much. I have made the necessary update. Let's see if this works 

10 Messages

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162 Points

Nothing has changed. A week later I am still not receiving watchlist emails 

10 Messages

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162 Points

1 year ago

I posted recently about NOT receiving emails about films that are on now from my watchlist. I started to notice this when I installed the app instead of using the site. I used to get them but now anymore. I don't understand why. I got assistant and was told to update my country origin and other stuff and it didn't work. I am missing out on shows that I really love

Note: This comment was created from a merged conversation originally titled Watchlist notification

Employee

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1.1K Messages

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11.3K Points

Hello @Polyque3n​, 

Please note that if you switched your country recently that stops you from receiving notifications as you used to do

In order to receive TV watchlist emails, you can change your country code to US.

Go to Change your Details and make sure your Country / Region of Residence is selected as we’ll match your selection to the release details for movies and shows on your Watchlist.

  • Movies receiving a wide release (300+ cinemas) with a release date in the next seven days are supported in the following countries: Argentina, Austria, Australia, Canada, Chile, Columbia, Germany, Spain, France, United Kingdom, Ireland, India, Italy, Mexico, New Zealand, Portugal, and United States.
  • We have TV release details for shows in over 100 countries, including those listed above for movies, and send Watchlisted Shows on Tonight updates for shows airing on the same date as the email.
  • IMDb only stores release information for the date of first release, so particularly for TV-shows, notifications will only be sent for the date of first broadcast. Re-runs are not supported.

Note: If you intend to add a series to Your Watchlist, but only add a single episode, you won’t receive Watchlist emails for episodes other than the one you’ve added. You’ll need to go to the series and add it to Your Watchlist. 

For more information, please visit our help pages.

Employee

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7.2K Messages

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177.9K Points

1 year ago

@Polyque3n Sorry to hear, in that case please post:

1. A screen-grab of https://www.imdb.com/preferences/general

2. A screen-grab of https://www.imdb.com/preferences/email 

3. The titles of 2-3 items on your watchlist which have a release date on IMDb in your country yet for which you did not receive a notification. 

This will help us diagnose the problem, thanks. 

10 Messages

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162 Points

Employee

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7.2K Messages

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177.9K Points

@Polyque3n Thanks for the above information.  Your email settings (grab #2) are all fine.  The problem is your settings (grab #1).  You have set your location as Jamaica but IMDb has almost no release date coverage for TV episode notifications and, as noted in the help, Jamaica is not in the supported list of countries for theatrical notifications at all:

  • Movies receiving a wide release (300+ cinemas) with a release date in the next seven days are supported in the following countries: Argentina, Austria, Australia, Canada, Chile, Columbia, Germany, Spain, France, United Kingdom, Ireland, India, Italy, Mexico, New Zealand, Portugal, and United States.

We can only notify on data we have on IMDb so going through your example titles:

1. The only release date we have for the latest episode for All the Queen's Men is for the US in February -> https://www.imdb.com/title/tt26678961/releaseinfo/ so there's nothing to notify upon there, sorry.

2. For Wheel of Time things are better; a new episode was released last week -> https://www.imdb.com/title/tt27544207/releaseinfo/ but at the time of writing only customers in the following countries would be notified: Brazil / Australia / Canada / Germany / Spain / France / UK / India / USA.

3. The only release dates we have for the latest episode of Bel-Air are for the US & Australia in April -> https://www.imdb.com/title/tt26838338/releaseinfo/ so again nothing to notify upon, sorry.

Unfortunately it appears that IMDb will not be able to meet your needs directly, however, some customers have found value in switching their location to the US regardless of where they are based, since many releases are worldwide these days.

Hope this helps. 

10 Messages

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162 Points

@Col_Needham​ thank you for replying. I will make the necessary adjustment and see what happens 

10 Messages

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162 Points

Hello @Col_Needham​ , I just want you to know that I have started receiving my watchlist notification. I received 3 "on air tonight" notifications. I am so happy. Thank you very much for assisting me. Have a great day