Not getting "Watchlisted Shows on Tonight" notification emails

Hello @Archy,

Can you please provide us with the URL links of the titles that you believe you're missing notifications for?

We look forward to hearing from you!

Hello @Jon,

Thank you for your reply.

On Tuesday September 21st, three titles on my watchlist were missing from the email notification:

American Crime Story https://www.imdb.com/title/tt2788432
New Amsterdam https://www.imdb.com/title/tt7817340
Supergirl https://www.imdb.com/title/tt4016454

On Wednesday September 22nd, one title on my watchlist was missing from the email notification:

Awkwafina Is Nora from Queens  https://www.imdb.com/title/tt8494614

Thank you in advance for your continued assistance.

AHD

Hello @Archy,

I've forwarded this information to our technical team for further investigation. We will keep you updated on the case once we receive further information.

Thank you in advance for your patience.

Hi @Jon 

Having the same issue. Not receiving notifications for:

https://www.imdb.com/title/tt0804484/episodes?ref_=tt_eps_sm

https://www.imdb.com/title/tt8103070/episodes?ref_=tt_eps_sm

Still receiving some notifications for movies....

Thanks for looking into it.

Hello @Archy,

Thanks for your follow up about this.

As mentioned, this has been forwarded onto our technical team for further investigation and we'll get back in touch when we have an update for you.

Thank you in advance for your patience.

Great @Jon 

Thanks for the follow up.... figure a lot more peeps are affected, just wanted to add my two cents... hope the glitch gets figured out.

It's one of the things I love about IMDB... keep up the great work.

jason

Still having issues with this.... Any update?

Just missed two notifications I'm aware of.

It's now been OVER HALF A YEAR since this thread was created and an IMDb representative acknowledged the issue and said the need for a fix was forwarded to somebody, somewhere.  But not a word about progress or announcement of a solution.

In the meantime I'm STILL receiving incomplete Watchlist notifications.  The problem is either being ignored, in line waiting to be attended to, or the solution / problem is so complex nobody's been able to come up with a functioning stable fix. But communicating status of fixes to us who are affected by the defect is not high on the priority list of IMDb leadership, apparently.

Whatever the case may be, it seems like flagrantly FALSE advertising when EACH Watchlist email contains the UNTRUE STATEMENT FROM IMDb:

"Add your favorite shows to your Watchlist and we’ll remind you when they're available."

Yo IMDb, don't you think at the very least you should remove that lie from your notification emails UNTIL you actually solve the issue?  I wonder how many other people are relying on such blatantly false statements.  I also wonder how many other false claims from IMDb might be peppered across this website.

I love this website, but I'd love it a lot more if the powers-that-be would be honest.  Nothing's perfect. So please don't pretend to be perfect until you're much closer to the summit of that mountain.

Patiently waiting for a solution (or at least an update to finding a solution) to the KNOWN defective Watchlist notification problem).

Thank you,

A

Hi @Archy​ -

Thanks for your recent comment confirming that this Watchlist notification issue is still occurring.  I have raised this issue again with the appropriate tech team who will investigate further.  As soon as I have a status I will relay the information here.

Thanks again for reporting!

Hey, the issue was fixed for awhile, but I can confirm it's on the glitch again.

Didn't get a notification for the June 22 episode here: https://www.imdb.com/title/tt8466564/episodes?ref_=tt_eps_sm

Also didn't get the notification for the recent two episode update of

https://www.imdb.com/title/tt4574334/?ref_=nv_sr_srsg_0

My last notification was on June 29th.

Hello @Jason​

We have forwarded this issue again with our tech team for further investigation.

We'll get back in touch when we have an update for you.

Thank you in advance for your patience.

Hi @Jason -

We are still investigating, in the meantime, can you clarify if you received an email but the email was just missing one of the titles?

Hi @Archy -

To help the investigation, can you clarify further what specifically was missing in June, and clarify the dates?

@Michelle​ 

No e-mail at all on June 22.

On July 1, I did receive an e-mail that was 'The Best Things to Watch in July, "The Terminal List" Q&A, and More' but no watchlist notification whatsoever.

Looking back, also realized I didn't receive a notification on July 1 for https://www.imdb.com/title/tt1190634/episodes?ref_=tt_eps_sm

I have received notifications for a couple of other shows on July 4 and 5, if that helps at all.

Thanks @Jason​, I have passed along this information to the tech team!

@Michelle​ 

Additional info:

As expected, I did not receive a notification for this last episode: https://www.imdb.com/title/tt1190634/?ref_=tt_sims_tt_t_4

Although I did receive a prior notification for this series: https://www.imdb.com/title/tt0475784/episodes?season=4

I did not receive a notification for the most recent episode.

In both cases, I received no emails at all from IMDB.

Hi there Henry,

To rule out possibilities, could you please double check your email preferences and verify that you have checked all the boxes?
Also, please check your junk or spam folder and let us know.

We look forward to hearing from you.

My email preferences show all the email selections have been ticked and with regards to receiving IMDb emails I have an email rule that automatically marks them as not junk and pushes them to my IMDB email folder in outlook.

Hi HenryOnyeagbako -

Thanks for the confirmation and additional information.  I have now filed a ticket for the appropriate team to investigate further, as soon as I have an update I will relay the information here.

Cheers!

Hi

it's now over a month since my initial request. Is there any progress?

Regards

Hi @HenryOnyeagbako​ -

I can confirm that the ticket is still open and pending investigation.  I have also commented on the ticket to inquire on the status.  Once I have any updates I will relay the information here.

Thanks again for your patience!

@Jon​ is there anything to being "subscribed" other than checking the box I mentioned? I have never done anything to my country or anything else in my account settings.

Hello @JustWondering​,

I've forwarded this information to our technical team for further investigation.

I'll reply once we receive further information - thank you for your patience!

@Jon​ it's been 3 weeks, and I still haven't gotten a single email notification from my watchlist… Is there any update?

Hello @JustWondering,

Our tech team needs you to input your country code. For reference, this can be done via the following webpage: https://www.imdb.com/registration/details

Thanks in advance!

@Jon​ I inputted my country code… And, nearly a week later, I STILL haven't received a single notification email! What's next?

@Jon​ I still haven't received a single email…?

@Jon​ still nothing... It's been 3 months, is there any update?

Hi @JustWondering​ -

Thanks for confirming that this issue is still occurring, I have updated the ticket and inquired on the status.  As soon as we have an update our staff will provide the details here.

Thanks again for your patience!

@Michelle thank you! I still haven't gotten my watchlisted shows email, but there IS an update: Today, for the first time ever, I received a "Your watchlist for the week" email, which had a link to click for videos about new shows that I've never heard of. This must represent SOME progress, right?

Hello there @MaricaG,

My name is Vic from IMDb Support, thank you for contacting us.

I've forwarded this information to our technical team for further investigation, ticket reference P69492357. We will email you back when we receive an update on this.

Thank you in advance for your patience. We look forward to assisting you further.

Hi @Ben,

Please review your email preferences to ensure that your settings are configured properly:

https://www.imdb.com/preferences/email

Please let me know if I can offer you any further assistance.

Have a nice day.

@JustWondering​  Sorry for the delay on this one.  Michelle is away at the moment and I will flag this back to the team for follow-up next week, as well as the other pending threads where notifications are missing: 

• https://community-imdb.sprinklr.com/conversations/imdbcom/not-receiving-email-preferences/62821a17b2939b5ff42dc780
• https://community-imdb.sprinklr.com/conversations/imdbcom/imdb-watchlist-notification-emails-do-not-include-all-watchlist-items/614bf3fd61ce8f5a6f1a5672
• https://community-imdb.sprinklr.com/conversations/imdbcom/no-emails/62eff66d1b2f176c0014d79c

@JustWondering​,

Could you please confirm if you received a From your Watchlist: On tonight" on Oct. 23 for Dr. Who?

@Edward​ that's correct, I got that one email one time mentioning one show! I was hoping that that meant that it was fixed, but sadly, no…

@Edward​ I got an email claiming, in ERROR, that one of the movies on my list was being shown in my local area…? Still not getting the daily listings, although I have so many shows marked that I should be getting multiple notifications via email every day.

@Edward​

Came in to talk about the reappearance of the issue, but looks like others are on the ball...

If you need specifics, just shout out.

Thanks

@JustWondering​,

Thanks for the update. I can confirm that our engineering team is aware and working toward a resolution asap.

Thanks to you all for your patience.

@JustWondering​,

That is in fact a notification email for a movie - https://www.imdb.com/title/tt9471404/. Please note it's not a daily listings email if there no shows on that day. Can you please confirm if you mean TV notification emails?

Can you also please provide the specific TV shows in which you expect a TV watchlist notification email, but did not receive? 

Regarding your comment about getting an email claiming, in ERROR, that one of the movies on your list was being shown in your local area, this was for movie - https://www.imdb.com/title/tt0245429/. Which looks like it was part of Ghibli Fest 2022 for 10/30-11/2. That movie is in your watchlist.

@Edward​ yes, as stated in the title of this thread and many times throughout, it is *TV* listings emails that I should be getting and I'm not getting. I have so many shows selected that I should be getting a TV listings email every day, but instead I am getting ZERO TV listings emails.

Gilmore girls is on the list and is shown every day, and so should be part of a daily email notification. Star Trek the Next Generation and Touched by an Angel are on every weekday. Something that is on frequently but less often is Doctor Who. Twilight Zone is another in that category. Something that is on a couple of times a week is The Chosen. Rest assured that shows are being broadcast every single day that are on my listings here and that I should've got notification about. I should be getting a TV listings notification email every single day, and I am NEVER getting one. Thanks!

@Edward​ I got a PARTIAL notification email this evening. It correctly showed that The Good Doctor is on tonight, but it did NOT show that Star Trek the Next Generation is ALSO on tonight.  

Now that some progress is being made, it would also be really helpful to know exactly what timeframe the notifications are supposed to cover, in other words, from what time to what time do the notifications consider "tonight"? Does "tonight" start at 6 PM and end at midnight? Thanks!

@MiJi​,

Our engineering team is already aware of the issue and working toward a resolution.

We'll update this combined thread once we receive further information.

Thanks you for your patience.

@Edward​ 

In my case, everything is the same.

However, I did change my region to the U.S. to see if that helps weed out bugs and see if I start getting the alerts again.

Will update. Have a show scheduled for release on the second.

@Edward​ I checked, and none of these issues applied to me.

@Edward​  not helping

@JustWondering​,

Thanks for confirming, we'll update this combined thread once we receive further information.

@naza​,

Thanks for confirming, we'll update this combined thread once we receive further information.

Hello @TuneOut,

Could you please check if any of these steps in this new help page helps to solve your issue? https://help.imdb.com/article/imdb/general-information/manage-your-email-subscriptions-and-watchlist-notifications/GFSALECHJBMR4U5B?ref_=helpart_nav_4#

@Edward​ I checked and it is all checked.

"Watchedlisted shows on Tonight" is checked and should give a notification of shows coming in my email. I had no issues around 5 months ago, I got an email almost every time a show aired that evening, but I do not recieve any now. I have also tried unchecking it and checking it on again and saved with no solution.

I get mails from Imdb about new releases and news. 
The only ones I do not get anymore, is the mails of the shows I got on my list.