Unable To Access Old Email Account

Question

Hi, I no longer have access to the email address that may imdb account is associated with as it has expired. I've had this imdb account for a long time and would really like to keep it and access it with my current email address.Every time I try to log in or change the associated account I am asked to reset the password which would be sent to the old, non-existent email. Any help would be much appreciated! I have made a new temporary account just so I can ask this question.Thanks.

Ozzy · Answer

Hi smotttemp,Please could you contact our customer service team via the below link:https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=truePlease remember to include the following information in your message: • The IMDb account e-mail address you want to recover• The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recover• Please make sure the new e-mail address is not already registered with IMDb. If it is, you will need to delete that account to free up that email address so that it can be used to recover your IMDb accountThanks!

smotttemp

Unable To Access Old Email Account

Ozzy

Related Conversations

Helpful Widget