M

1 Message

 • 

70 Points

Friday, April 19th, 2024 3:34 AM

Closed

Solved

Unable to access old email

I have problem with OTP and access to my old email adress.

I can’t logo in & system is asking to reset the password. My old email box is gone, how to set up new email adress on existing account? I want to keep all my ratings and watchlist 

Employee

 • 

1.1K Messages

 • 

11.3K Points

5 months ago

Hello @Markhenry548,

In order to help you with your request, I recommend you to contact our customer service. Please remember to include the following information in your message:

  • The IMDb account e-mail address you want to recover
  • The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recover
  • Please make sure the new e-mail address is not already registered with IMDb. If it is, you will need to delete that account to free up that email address so that it can be used to recover your IMDb account

Note: Please use the default filter in the link I added in my message.