1 Message

 • 

122 Points

Monday, December 15th, 2025

Closed

Solved

Unable to recover account and no reponse from support

When originally signing up to IMDB, I used Facebook. I've always just automatically stayed logged in on my PC, but recently changed some privacy settings on Facebook and got logged out of IMDB. Since you have removed the option to login via Facebook, I can now not log in to IMDB. I looked at all the support options, but I no longer have access to the email address I signed up to Facebook with, so I had to use the contact form to ask for help recovering my IMDB account. I did this over a week ago, but have had no reply to my message. Any help would be appreciated. Thanks. 

Oldest First
Selected Oldest First

Accepted Solution

Employee

 • 

407 Messages

 • 

4.1K Points

2 months ago

Hello labrie365,

Thank you for you message and I'm sorry for any inconvenience caused.

To help further, please contact our customer service once again and attach the new email address we can contact you to.You can contact us here and use the following filters: IMDbPro member, Membership/account, Account recovery. On your email, attach the following information:

    • The IMDb account e-mail address you want to recover
    • The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recover