V

3 Messages

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90 Points

Friday, March 21st, 2025 5:16 PM

Closed

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Accidentally deleted my IMDb pro account!

HELP! I just signed up for IMDb pro account and was trying to delete a duplicate page when I screwed everything up! I deleted an account I thought was the duplicate and instead, deleted my IMDb Pro account. Now, I can't log in to my pro account or send an e-mail to IMDb about it. I don't even know if I still have a pro account. I also can't edit my actor page. I'm super confused and just want to have access to my pro account, be able to set up my actor page correctly and remove any duplicate pages. Is this possible? Thanks for any assistance!

Employee

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1.3K Messages

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13.2K Points

29 days ago

Hello @Vanyak, Can you please share the URL link of your name page? Thanks in advance!

3 Messages

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90 Points

Hi Jon, https://www.imdb.com/name/nm2791700/ This is the page I wanted to edit with an IMDbPro account. I signed up, but then I think accidentally deleted it. FYI: There are also two other pages under my name that I'd like to make go away somehow if possible. Sorry for my ineptitude, but thanks for any help you can provide!

Employee

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1.3K Messages

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13.2K Points

Hello @Vanyak, Thank you for your reply! I confirm that the IMDb account where the name page mentioned is claimed, has been deleted. However, do not worry for that. If you want to claim your name page under an IMDbPro account, you just need to create one and then contact our customer service team from that account indicating you need to claim the name page https://www.imdb.com/name/nm2791700/ and we will help you to transfer the name page. Regarding the multiple name pages you metioned, they can be merged into one name page. However, it's important to know that updates on IMDb (such as name page merges) can be submitted by everyday users just like yourself. Once contributed, a member of the IMDb team will review the update, and if valid, approve the contribution. Due to the volume of submissions we receive daily, we're unable to submit requests on a user's behalf, apologies for any inconvenience. You can request this change through the “Edit page” button found at the bottom of the IMDb name page you’re wanting to merge. For more information on how to submit a correction and combine name pages, please see our Help guide: https://help.imdb.com/article/contribution/names-biographical-data/how-can-i-combine-two-imdb-name-pages/G3TNPWSGKZNRU3MP?ref_=helpcs_c# Please also take special care to ensure the pages you are merging are both yours, for example that each list only credits belonging to you. Splitting incorrect merges can take a long time, during which time your page will be listing incorrect information.

3 Messages

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90 Points

Thanks for the help!