Hi there - my client no longer has access to the email she used to create her IMDb Pro account, and shed'd like to change some photos on the page. I cannot do it for her. How do we get her access to her page?
Hello colleenkilpatrick,
In order to help you with your request, I recommend you to contact our customer service. Please remember to include the following information in your message:
• The IMDbPro account e-mail address you want to recover
• The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recover
• Please make sure the new e-mail address is not already registered with IMDb. If it is, you will need to delete that account to free up that email address so that it can be used to recover your IMDb account:
https://help.imdb.com/article/imdb/general-information/how-can-i-delete-my-imdb-account/GTW9WRASRV82U9KT?ref_=helpsrall#
You can use the default filter to contact our customer Service team:
https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true
Jon
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