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titus_collier

1 Message

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70 Points

Wednesday, April 9th, 2025

Closed

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Demo reel will not upload

Though the file meets all of the requirements for upload, I continue to receive a notice: "Sorry, your video upload failed. Your upload was interrupted." The account is currently under the 30-day free trial through an annual commitment - is this the reason the upload is failing? Thank you for any assistance offered!

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Updated 

4 months ago

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Jon

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1.4K Messages

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14.1K Points

4 months ago

Hello @titus_collier, Sorry to hear you're having trouble uploading your demo reel. Please make sure to consider the following: • You are on a stable internet connection or uploading via wired connection • All the required fields are filled out upon upload • The computer does not go to sleep during upload • Your browser is up-to-date, running the latest version Also, to ensure the video you're uploading fits within our video requirements: • File Size: Up to 10 GB • Quality: From standard to full HD 1080p • File Format: Most major formats such as WMV, AVI, and QuickTime IMDb does not support ProRes file formats at this time. IMDb accepts most major codecs, but we recommend H.264 for optimal results.

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