I Have a Paid-For IMDb Pro Account, but I Cannot Upload a New Reel

I have been a Pro member for a while now, and have uploaded demo reels in the past. However, I now try to upload a reel and I am met with the error page stating I need to claim my IMDb page. I did this a long time ago and am not sure why it is an issue now. My payment is up to date and again, I have uploaded videos before.

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Jon

Employee

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1.7K Messages

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17.1K Points

2 hours ago

Hello @Brink98,

Sorry to hear you're having trouble uploading your demo reel. Please make sure to consider the following:

You are on a stable internet connection or uploading via wired connection
All the required fields are filled out upon upload
The computer does not go to sleep during upload
Your browser is up-to-date, running the latest version

Also, to ensure the video you're uploading fits within our video requirements:

File Size: Up to 10 GB
Quality: From standard to full HD 1080p
File Format: Most major formats such as WMV, AVI, and QuickTime

IMDb does not support ProRes file formats at this time. IMDb accepts most major codecs, but we recommend H.264 for optimal results.

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Brink98

2 Messages

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80 Points

@Jon

Jon, thanks for that information. However, I am not even able to get to the webpage where I can attach a file. I select "Upload Video" and immediately the webpage that says "Demo Reel error" appears and says that I have to claim my IMDb page. This, however, does not make sense because I already had a reel uploaded as a primary video.

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2 hours ago

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Jon

Employee

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1.7K Messages

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17.1K Points

Hello @Brink98,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.

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50 minutes ago

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Brink98

I Have a Paid-For IMDb Pro Account, but I Cannot Upload a New Reel

Jon

Brink98

Jon

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