7 Messages

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134 Points

Wednesday, July 30th, 2025

Solved

IMDb Pro Name Page 500 Error

20+ year IMDb user here. I can no longer view or manage my own name page when logged in to IMDb Pro. https://pro.imdb.com/name/nm1797652/ If I log out, I can see that the page exists and is still there, but when logged into my pro account, when I click on my page I get an 'Error 500'. It's as if I'm blocked to my own page and don't have access to manage photos, demo reels, etc. I've tried logging out and back in, clearing cache and cookies, updating my password, resetting my router, all with no success. My account is paid-up through the end of the year. It was working without issue yesterday and no settings have been changed on my end. I've now attempted to login from Macbook Pro using Chrome, Macbook Pro using Safari, Windows Sony Vaio Laptop using Internet Explorer, iMac using Firefox, and iMac using Chrome. All with the same result -- once I login to IMDbPro and attempt to navigate to my page, I receive the 500 Error. Thanks Chad

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7 Messages

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134 Points

2 days ago

20+ year IMDb user here. I can no longer view or manage my own name page when logged in to IMDb Pro. https://pro.imdb.com/name/nm1797652/ If I log out, I can see that the page exists and is still there, but when logged into my pro account, when I click on my page I get an 'Error 500'. It's as if I don't have access to my own page to manage photos, demo reels, etc. I've tried logging out and back in, clearing cache and cookies, with no success. My account is paid through the end of the year. It was working without issue yesterday and no settings have been changed on my end. Operating on Mac, tried with Safari and Chrome. I received an email reply from support indicating that resetting my password would fix the issue. I reset my password, re-deleted cache and cookies, and still cannot access my own Pro page. Still receive Error 500. Posted this in the Pro support section and received no response. I'd love to be able to access my own page. Can anyone help? Thanks Chad Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbcom/unable-to-access-my-own-imdb-page-error-500/688a8e95190d0a352bc27717 Title : Unable to Access my Own IMDb Page - Error 500

7 Messages

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134 Points

2 days ago

Hi there: I'm blocked from viewing my own pro page. Anyone else experiencing this? Thanks for your help. Chad Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbcom/attempting-to-update-reel-photos/688a9852d885ee3d39563735 Title : Attempting to Update Reel / Photos

Employee

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62 Messages

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1.2K Points

2 days ago

Hi @c_r_1797652 Apologies for the inconvenience, This issue has been escalated to the relevant team and our staffs will post any update on this thread.

7 Messages

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134 Points

Appreciate that! Looking forward to their help.

Employee

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132 Messages

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1.4K Points

Hi @c_r_1797652, Our team has fixed the issue for you can you please confirm this. Is your IMDbPro name page online or are you still not able to access it. Kindly write back to us - Thank you for your support and patience.

7 Messages

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134 Points

Confirmed! I am now able to access my page. Thank you all for your expertise. Chad

Employee

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132 Messages

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1.4K Points

@c_r_1797652, Thank you!!!