Hello,
Having a claimed page, being a premium member, I still can not upload any videos. Nothing works. How do you resolve this!
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Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/unable-to-upload-videos/699cf9df983c6c082c474f2a
Title : Unable to upload videos
Jon, thanks for that information. However, I am not even able to get to the webpage where I can attach a file. I select "Upload Video" and immediately the webpage that says "Demo Reel error" appears and says that I have to claim my IMDb page. This, however, does not make sense because I already had a reel uploaded as a primary video.
Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.
Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.
Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.
I have been a Pro member for a while now, and have uploaded demo reels in the past. However, I now try to upload a reel and I am met with the error page stating I need to claim my IMDb page. I did this a long time ago and am not sure why it is an issue now. My payment is up to date and again, I have uploaded videos before.
Note: This comment was created from a merged conversation
Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/i-have-a-paidfor-imdb-pro-account-but-i-cannot-upload-a-new-reel/699cb55b709ea41608a656d1
Title : I Have a Paid-For IMDb Pro Account, but I Cannot Upload a New Reel
Hi everyone,
I’m having an issue uploading a demo reel to my IMDb page and was hoping someone could help.
I am an IMDbPro member, and my name page is fully claimed. When I go to my account and click on “Your Page,” it correctly redirects me to my acting profile.
From there:
I click the Videos tab.It shows the option to add/upload a video.When I click Upload Demo Reel, I’m redirected to the video management page.However, I receive a message saying: “You must claim your IMDb page before you can upload videos.”
The issue is that my page is already claimed and connected to my IMDbPro account.
Has anyone experienced this before? Is there a secondary verification step I might be missing, or could this be a technical/account sync issue?
For reference, this is my page:https://www.imdb.com/name/nm7221606/
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Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/unable-to-upload-demo-reel-says-page-must-be-claimed-but-it-is-claimed/699d0607983c6c082c47b354
Title : Unable to Upload Demo Reel – Says Page Must Be Claimed (But It Is Claimed)
Hi
I never had any problem to upload videos on my profile (I have 4 showreels) and today this message appeared.
You must claim your IMDb page before you can upload videos.
When I click on the link it doesn't lead nowhere.
Please help me !
Katia
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Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/upload-a-video/699cc2256565d50faf976f4f
Title : Upload a video
I'm having trouble uploading a video/reel to my profile. It says "must claim profile" but I've already done that and can upload photos... I also have a Pro membership and have tried on different internet browsers... help?!
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Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/trouble-uploading-videoreel/699cd0146565d50faf97f9d4
Title : Trouble Uploading Video/Reel
Hello There,Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation (Ref Ticket #P388246469). I'll reply once we receive further information. Thank you for your patience.
hello.
• i am a paid member of imdb pro, with current up to date membership.
• have claimed my page.
• have current computer software, hardware, browser, internet, et al
• have small enough file size.
when i attempt to add a new video to my page, it tells me "must claim page before uploading video."
i have already claimed my page.
can someone please advise the solution?
thank you very much.
JN
Note: This comment was created from a merged conversation
Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/cannot-upload-new-video/699d2b97980f74013282c5c8
Title : Cannot Upload New Video.
Seems a lot of us have this problem. To be clear, the button that says "Upload Demo Reel" appears; you can click it - then it jumps into a separate tab with the message "You must claim your IMDb page before you can upload videos."
We don't even get to opition of uploading the video in the first place.
Internet connection is fine -fastusing Google Chrome, and did an Incognito tab as well in Chrome to avoid any cookie issues.
Thanks for all of the problem reports and sorry for the inconvenience. The issue should now be resolved. Please let us know if you have any further problems.
Greg
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Col_Needham
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Thanks for all of the problem reports and sorry for the inconvenience. The issue should now be resolved. Please let us know if you have any further problems.
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