L

1 Message

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70 Points

Tuesday, June 24th, 2025 11:17 AM

Solved

My free trial was removed before I could use it

I started an IMDBPro trial on June 15. Now i want to claim my page and edit it, but my pro account has disappeared. I have the confirmation of my free trail starting, but not of it being cancelled. Will I be billed next month? Also I would still like to use the remaining days of my free trial, can i get those back? And will i still be billed at the end of the 30 days ven though it has disappeared?

Employee

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1.4K Messages

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13.9K Points

6 days ago

Hello @Lena_Limbach, I'm sorry for any inconvenience you may have experienced. In order to help you with your request, I recommend you to contact our customer service team: https://help.imdb.com/contact?deepLink=IMDbPro&disableLoginPopup=true