Pro Membership Refund

Dear IMDb Pro Support Team, I hope you are well. I recently discovered that my IMDb Pro free trial was automatically renewed and my account was charged $163. I was under the impression that I had already canceled the subscription, so I was surprised to learn I was still subscribed. I never intended to continue using IMDb Pro and have not used the service since the trial period. I’ve also tried reaching out to customer service through the website, but I keep getting a “refresh page” or “try again” error message. Could you please provide a direct email or contact where I can follow up personally if needed? Given that this was a hefty and unexpected charge, I kindly request a refund for the $163. I have now canceled the subscription to prevent further billing. Please let me know if you need any additional details to process this request. Thank you very much for your understanding and assistance.