9 Messages

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160 Points

Friday, June 6th, 2025

Solved

Profile Photo

My profile photo has disappeared as well as all the other photos I added when I became a pro member. I am now no longer a pro member. What's going on?

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Champion

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1.2K Messages

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52.4K Points

2 months ago

This, probably: https://help.imdb.com/article/imdbpro/manage-your-imdb-page/manage-your-images/GYJLH267T2DMYJ53#cancel

9 Messages

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160 Points

Thanks so much for your response. Yes, I'm aware of this mercenary behaviour on the part of Amazon. But this doesn't explain why my old previous profile image has not been allowed to remain. With regard to 'editorial', how do I speak to them to politely say that my old profile image should be replaced?

Employee

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1.4K Messages

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14.1K Points

2 months ago

Hello @Yancy, In order to help you with your request, I recommend you to contact our customer service team: https://help.imdb.com/contact?deepLink=IMDbPro&disableLoginPopup=true