Attempted to upload new reel to no avail. Proper format, proper size, nothing works. Haven't had this issue before. Please advise, thank you in advance!
Hello ADUB,
Sorry to hear you're having trouble uploading your demo reel.
Please make sure to consider the following:
• You are on a stable internet connection or uploading via wired connection
• All the required fields are filled out upon upload
• The computer does not go to sleep during upload
• Your browser is up-to-date, running the latest version
Also, to ensure the video you're uploading fits within our video requirements:
• File Size: Up to 10 GB
• Quality: From standard to full HD 1080p
• File Format: Most major formats such as WMV, AVI, and QuickTime
IMDb does not support ProRes file formats at this time.
IMDb accepts most major codecs, but we recommend H.264 for optimal results.
If you are still having issues to upoad your demo reel, in order to help you with your request, I recommend you to contact our customer service team:
https://help.imdb.com/contact?deepLink=IMDbPro&disableLoginPopup=true
Jon
Employee
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2 months ago
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