Trying to contact IMDB Pro Customer Support via form - but the Email button not enabled

Hi Ozzy, Thanks for replying. I'm still having a bit of confusion over this. The contact page only provides a drop-down menu with very basic general topics. If the information shown on the help page above the email button does not answer my questions, how am I supposed to know that that's why the email button is greyed out? I spent a good deal of time thinking there was something wrong with my browser or a button I needed to tick saying I read the instructions provided. I took to the community page, which I had to create a new account for, and looked and looked for answers to this before posting my question. So am I right that if I need help in the future that's not answered in your help information pages, I have to post about it publicly here? That'll be good to know for the future, but it does seem a bit lacking for a paid IMDb Pro Subscription. I do have questions about how to take down Reels from my page that I did not upload, but were uploaded by others, and I do not want on my page. Thank you for your time.

Hello @ I'm sorry to hear you are having issues to contact us. Please try to contact our customer service team with the following link: https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true Please contact from your IMDbPro account and provide the URL link of the videos you want to remove.

Hi Jon, Just tried to use the link you provided. However, it's just taking me to the same page with the dropdown menu and I keep having the same problem. The "Email" button is greyed out. I'm still super confused on how to contact someone on your staff to this issue resolved. Thanks

Hi Jon - I wanted to update you here and say that I submitted an email just now via the help page by selecting "Claim Your IMDb Page" from the drop-down menu, instead of "Update Image/Videos". I submitted my questions to customer support that way, and I hope it works. Took a lot of digging to arrive at this solution. The instructions are not clear. Please let me know if you have any further tips. Thanks! Eli

Hello elioeli41, Thank you for your message! I see you've contacted us through email and we've address your request.