Mobile app crashes when looking up older movies/shows
On the iOS app whenever I open a page for a movie/tv show that’s older than a couple years, the entire app crashes if I scroll down on it just a little bit. It’s been going on for a while now.
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Hello @SpaceRain6,
In this case, we recommend you to uninstall the App and then re-install it. If you are still facing the same issue, please confirm and write us back with the following:
• Device model
• OS version number
• IMDb App version number
• Screenshots
Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.
For more information about how to access this information or for troubleshooting tips, please visit our Help Site article: https://help.imdb.com/article/imdb/mobile-web-apps/imdb-app-general-troubleshooting/GPV9HCYQGA8XT8QZ?ref_=helpcs_p#
I tried that already. Device is iPhone SE 3 and OS 18.3.2. App version is the latest. I scroll down a little bit on a movie or tv show page and the app gets stuck and crashes.
Hello @SpaceRain6,
Thank you for reporting this issue.
I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.
Thank you for your patience.
Hello @SpaceRain6,
Thanks for the follow-up.
Our team is working to investigate and resolve this issue as quickly as possible. We'll circle back once we receive further information.
Thanks to you all for your patience.
I’m having the same issue. I’ve deleted and reloaded and updated. Still freezes when I try to look at most shows we watch on streaming. Bones is an example, but also on NCIS Original which is still running. Open the app, find the show and the screen just freezes. Useless.
Hello @BaxtersMom,
Thank you for reporting this issue.
This information has been forwarded to the appropriate team for further investigation. I'll reply once we receive further information.
Thank you for your patience.
Jon
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